We truly hope you are happy with our products, we have very strict quality checks to ensure each dress is free from any faults/defects before dispatch, however if for some reason you are not completely satisfied, returns are accepted. Please first contact us for any returns.

Note: Please contact our customer service to ensure the right return address. We will not be responsible for refund if the item is returned to the wrong address. That you will be liable for any customs or duty charges if applicable for your return.

In making a purchase through our store, you agree to the refund policy as set out below. Please also read our Shipping Policy carefully as shipping times around the world may vary depending on your country and state.

Our full Terms & Conditions.

Before initiating a refund request

By checking the shipping status of your items before initiating a refund request is important as the item is might be on its way to your address or could be at your nearby local post office. You will be provided with a track shipping for all items that ordered from TheKawaiiParty.com, this way you will be able to track your items in real time. Lastly, you will receive an email together with your tracking number when your item is handled over to the delivery courier. 

We process refunds in accordance to our refund policy as stated below:

Refunds for non-delivery of items 

For items going to U.S., Canada or United Kingdom, we will issue you a full refund or In-Store credit:

» You have not received your item 6 weeks after the order date (example: You placed an order on 1 June 2019 and it hasn’t arrived on 12 June 2019); and

» The tracking for your items shows that the item has not been delivered to your address.

For items going to all other countries except U.S., Canada or United Kingdom, we will issue you a full refund if:

» You have not received your item 8 weeks after the order date (example: You placed an order on 1 Jun 2019 and it hasn’t arrived on 26 July 2019); and

» The tracking for your items shows that the item has not been delivered to your address.

For single item orders, we will refund you the cost of the item.

» In the case of multi-item orders where you only receive one part of your order, we will refund you the cost of that part of the order which is not received, and the shipping costs in proportion to the number of orders not received. For example, if you paid $50 for 4 items and only receive 3 items, we will refund you the cost of the item not received.

» We will process refunds within 3-4 days after evaluating your request. Please note that it may take between 5 – 10 days for the refund to appear on your card statement. Kindly seek for your understanding.

Refunds of Items Significantly not as Described 

» In very rare instances where your item arrives badly damaged or significantly not as described, our customer support team will require further evidence to initiate a refund to you. This includes photos, pictures and other material that we can use to verify that the item has arrived damaged or is significantly not as described.

Our service team may, in their sole discretion, will carrying out the following actions if comply; 

1. Provide a full refund if the item arrives badly damaged or is significantly not as described;

2. Provide a partial refund if the item is partially damaged during shipment or is not as described; or

3. Provide no refund.

Please note that we take an objective view when evaluating customer complaints, and our customer evaluation teams reserve the right to make a final decision on the refund amount in accordance of the following refund policy. Please understand that we take extra care to ensure that you receive quality items, and we have a stringent process in place to ensure quality checks.

You agree that a decision made by our service teams under the Refund Policy shall be final and binding.

Limitation on Liability

»  In making a purchase from us, you agree that our total liability to you under any circumstances, shall not exceed the amount paid (inclusive of shipping) for your item.

Refunds for Order Cancellations 

»  Order cancellations after an item has been paid are strictly non-refundable. Please note that placing orders with us means that you are accepting all of the terms and conditions advised above, we reserve the right in our sole discretion to change these Terms and Conditions, we also reserve the right to refuse or cancel orders for any reason.